The Bridge Trust Privacy Statement
At The Bridge Trust we take your privacy seriously and will only use your personal information to administer your account and to provide any services you have requested from us. We undertake to process your personal details lawfully and fairly and will be transparent in what we do with your details. We will also hold no more of your details than is necessary to provide you with our service and you can ask to have these amended or deleted at any time. We will also delete your details when we no longer need them.
This privacy statement sets out the way we process your personal information and we hope that it will give you confidence that when sharing your information with us that it will only be used in the way described here.
This Privacy Statement applies to all our stakeholders, including but not exclusively to applicants for our service, current and past service users, supporters, staff and volunteers.
What Information do we Collect?
This will depend on the nature of your interaction with us but is likely to include some of the following:
Name, Contact details, Date of birth, Email address, Social media details
If you enter into an agreement to make regular donations from your bank account, or you are a member of paid staff, we may also need to hold your bank details
If you donate to us via the “Donate” button on our website, this takes you to “justgiving.com” which is not controlled by The Bridge Trust. Any bank details entered there will not be seen or held by us.
If you are a user of our supported accommodation we will hold further details which are needed to provide the type of support that you need.
What do we do with the Information you Give to us?
We use the information you give to us to:
- Administer and provide any services or communications you have requested from us
- Administer donations, grants, legacies and other gifts
- Communicate with you about the work of the charity, its fundraising and events and other areas that we think may be of interest to you
- Maintain a record of staff, their performance, activities, training and competencies relating to their work at The Bridge Trust
We may Also:
- Analyse your personal information to create a profile of your interests and/or donations, so that we can contact you with information relevant to you. We may make use of additional information when it is available from external, publicly available sources to help us do this for you effectively
Who do we Share Your Personal Details With?
When we have your permission, we will share your data in order to make submissions to HMRC to claim gift aid on eligible donations.
We will share staff data with HMRC as directed by statute and to facilitate any payroll and/or pensions and benefits
Other than that The Bridge Trust will not share any of your personal details unless required to do so by the police, regulatory bodies, legal advisors or without your express and specific permission.
How Long do we Retain Your Details?
We hold your information only as long as necessary for whatever lawful purpose we use it.
Under current HMRC rules we will need to retain your gift aid declarations and details of any gifts for six years after the date of your last gift to the charity.
If you request that we stop sending you marketing materials we will keep a record of your request, remove you from our mailing list so you do not receive any more information from us and delete your details and appropriate information after 5 years.
We will make it clear on webpages or documents when we are asking for your consent to hold your information. We will ensure that you are as fully informed as possible at the time on what we do with your information and how long we will keep it, this is in line with the requirements of the General Data Protection Regulations.
Donors can update their contact preferences at any time by contacting the Trust in writing, either by email or post.
How Secure is your Data?
We are committed to keeping your personal information safe and will never sell, swap or otherwise reveal your information with other charities or organisations.
The Bridge Trust’s approach to confidentiality is that the data we hold about you is yours and we are guardians of that information you have trusted us with. We have adopted industry standard safeguards to ensure the confidentiality of your personal information on our website and our internal systems. We make every effort to prevent any loss, misuse, and alteration of your information under our control.
If we use external companies to collect or process personal data on our behalf we do comprehensive checks on these companies before we work with them, and put a contract in place that sets out our expectations and requirements for confidentiality and security of information.
We may at times ask you to supply personal information via our website, for example when you sign up to our quarterly Bulletin, complete a registration form or make a donation. Personal information is anything that enables us to identify you in some way, such as your name and contact information including an email address. If you supply us with this information, we are legally bound by Data Protection law to ensure that we only use this information for the purpose for which it was requested and that all such data is held securely.
The personal information we collect from you is used to provide you with the information or services you have requested and for administration purposes. We also use this information to further our charitable aims, including fundraising activities and delivery of our homelessness services.
We do not disclose personal information for direct marketing purposes. However we may need to disclose your information if required to do so by law.
You may unsubscribe from our communications at any time by contacting us in writing or by email.
Links to Other Websites
Our website may contain links to other websites of interest and we enable you to share information through social networking sites such as Facebook and Twitter. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Statement.
Access to your Personal Information (Subject Access Requests)
You may request details of the personal information that we hold about you at any time. You may submit a subject access request requiring us to tell you about your personal information we hold about you, asking that we provide you with a copy of that information. In most cases we have a statutory duty to comply with a valid subject access request within 40 calendar days of receiving it. However, it is the Trust’s policy to acknowledge requests within 48 hours and comply to requests within 10 working days.
If you believe that any information we hold on you is incorrect or incomplete, please contact us as soon as possible so we can correct anything that is in error. In addition, you have the right to ask us to remove any information we hold about you, either in part or in total, and we will do this upon receipt of your written request to do so.